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Returns and Refunds
This policy explains cancellations, returns, refunds, and replacements for made-to-order prints from Modern Printworks. Modern Printworks is a trading name of StuntRocket LTD, registered in England and Wales, company number 09706830. Registered office: Leeming Building, Ludgate Hill, Leeds, LS2 7HZ. Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.
In short
- Changed your mind? You have 14 days from the day your order arrives.
- Damaged, faulty or not what you ordered? Tell us as soon as you can, ideally within 30 days, and we will replace it or refund you in full.
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1. Your 14-day right to cancel
You can cancel your order for any reason within 14 days of the day you receive it. This is your right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and you do not need to give a reason. You can also cancel before your order arrives.
2. How to cancel and return a print
Email hello@modernprintworks.com with your order number and tell us that you want to cancel. We will reply with the return address. Send the print back within 14 days of telling us, well packed and ideally in its original packaging. You pay the cost of returning it, so we suggest a tracked service. If the print is damaged by handling beyond what you need to inspect it, we may reduce the refund.
3. Damaged, faulty, or incorrect items
If your order arrives damaged, faulty, or materially different from what you ordered, contact us as soon as possible, ideally within 30 days of delivery. Please include your order number, photos of the product, photos of the packaging, and a short description of the issue.
4. Refunds and replacements
If you cancel, we refund the price of the print and the standard delivery charge you paid. We refund within 14 days of receiving the print back, or of receiving proof that you sent it, whichever is sooner. If your print arrives damaged or faulty, we will replace it or refund you in full; send us a photo and your order number. Refunds go back to your original payment method.
5. Delivery issues
Please check your delivery address carefully before checkout. We are not responsible for delays, failed deliveries, or redelivery charges caused by incorrect address details supplied at checkout.
6. How to request help
- Email hello@modernprintworks.com as soon as possible, ideally within 30 days of delivery.
- Include your order number and the email address used at checkout.
- Attach clear photos where an item is damaged, faulty, or incorrect.
How can we help?
For help with a print or an order, get in touch. We reply within one working day, Monday to Friday. You can also find practical answers in our guides.