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Customer Guides

Choosing your first print, checking a delivery or finding a frame? Start here for practical answers.

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What do you need?

Made to order Printed for your order, usually within 1–3 working days
Tracked delivery Quoted at checkout for your destination, tracked door to door
Archival quality Pigment inks and fine art papers chosen for lasting colour
Help by email We aim to reply within one working day, Monday to Friday
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Choosing and caring for art

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10 guides

Questions

Common questions

Need a hand? Contact support and we'll be glad to help.

How long does production take?

Most orders are printed and dispatched within 1-3 working days. You'll receive tracking information once your order is sent.

What payment methods do you accept?

We accept all major credit and debit cards, plus Apple Pay and Google Pay, through our secure Stripe checkout.

Which size should I choose?

Measure the wall, or tape a paper cut-out at the size you're weighing up and step back to see how it looks. Our sizes and pricing guide lists the exact dimensions and starting prices for every format, so you can compare before you choose.

Is the price I see the price I pay?

You pay the print price plus delivery, which is quoted at checkout for your destination before you confirm. Orders of £150 or more, after any discount, have their delivery covered. For orders outside the UK, your country may charge customs duties or import taxes on arrival.

Do you deliver internationally?

We deliver to the UK, Ireland, Germany, France, Spain, Italy, the Netherlands, the US, Canada and Australia. The exact cost is quoted at checkout, and is covered entirely on orders of £150 or more, after any discount. You are responsible for paying any customs duties or import taxes charged by your country.

What if my order arrives damaged?

Send us a photo and your order number as soon as you can, ideally within 30 days of delivery. We'll replace it or refund you in full. Nothing here affects your statutory rights under the Consumer Rights Act 2015.

Will the colours match what I see on screen?

We prepare each artwork for print and use archival pigment inks with carefully managed colour. Your screen settings and room lighting affect how colour looks, so a print may look slightly softer than it does on screen.

Does my print arrive ready to hang?

Framed prints and stretched canvases arrive with hanging hardware fitted. Unframed art prints arrive carefully protected, ready for you to choose a frame.

How is my artwork packaged?

Each print is packed to protect it on its journey. If anything arrives less than perfect, we'll replace it.

Can I cancel or change my order?

Yes. You can cancel for any reason within 14 days of the day your order arrives. Email us with your order number. If your order has not entered production yet, we can usually change or cancel it without you sending anything back.

Can I return my order?

Yes. You can cancel within 14 days of the day your order arrives and send the print back. You pay the return postage, and we refund the price and the standard delivery charge. If it arrives damaged, faulty or not as described, contact us and we’ll replace it or refund you in full.

How do I track my order?

Once your order is sent, you'll receive an email with tracking information. You can also track orders through your account dashboard or our order tracking page.

What if I need help with my order?

Contact us with your order number and tell us what you need. We aim to reply within one working day.

Need help choosing?

A little advice can help

Unsure about a size, a frame or which artwork to choose? Tell us what you are considering and we will help you weigh up the options.

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